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Hello, You cannot do the installation by yourself. A technician from Voo will come with the needed materials ( including the modem ) to do the installation.
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
hello, if you haven't done so yet, insert your customer number in your profile. Could you try this by turning off the router for a few minutes and then turning the router back on. and thus do a Speedtest?
Internet speed dropped from 800 MBps -900 MBps to half recently in Woluwe Saint Pierre
Hello, I have since one or two years the 1 Gbps pack and the speed, tested at the router on cable, was approximately 800 Mbps, so very close to the advertised one. Recently I have seen that I barely reach 400 Mbps. Any idea ? Thanks! I am leaving in Bruxelles, Woluwe Saint Pierre close to Stocke
Problème
Hello @AndreaCastag , You can submit a contract transfer request in different ways : 1) By completing this document ( https://assistance.voo.be/content/dam/voo/support/documents/cession_contrat_fr_voo_sa.pdf ) and attaching a photocopy of the two
Moving out: how to transfer the internet contract to the new locataire?
Hello.I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years.On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online?Thank you!On the 1st of May 2020, I am movi
Question
Hellowahoo speed is 125 Mbits / sec Thus you have 10 MBytes /sec or 10 Mbits /sec ? I suggest you perform a speedtest by cable on this site and post the results here .https://assistance.voo.be/speedtest
Problem with internet speed
Hi,I have been facing seriois problem with my internet from the past couple of days. I have subscription to Wahoo packs which promises to give speed upto 125MBPS goal I barely get 10 MBPSCan somebody please help me to resolve this issue.Kind Regards,Utsav
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Hi @swalesh , If you ordered via the VOO web site, the activation and installation fees are indeed voided. However, if you ordered by phone, then I am afraid they are due. A VOO official will look at your case tomorrow and give you an answer b
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Hi :) Unfortunately the town you mentioned is not served by VOO, if you move to this place, you will have to register with a provider who does. I remain available for any questions.Have a good weekend.
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Good afternoon @almasri, I'm sorry about the situation. I note that your complaint by e-mail has been forwarded to the department concerned. I invite you to join the dedicated service at 04/2664114. I remain available :)
I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen
Question
Thank for the reply. If you think this will solve the problem, I would be happy to collect the modem and install the same. By any chance, is there a possibility that you can send it directly to my address ?
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hi rafal88, If you have received the confirmation email, it means that your request will be processed by the appropriate department. The answer time depends on the volume of work. But, rest assured, it will be done. :)
why my contract has not been canceled??
I twice sent the form to cancel the contract and I did not get an answer. why?
Question
Je constate également que je ne peux plus me connecter à MyVoo. J'ai un message : "403 ForbiddenRequest forbidden by administrative rules." avant même d'avoir pu entrer mon login et mot de passe (https://login.myvoo.be/sso/login)
problème est apparu lors de la dernière requête [NEW_1000]
Bonjour, Je rencontre le même problème depuis le 31/7, veille de mon désabonnement à Be TV.Je peux me connecter à Voo TV+ via mes données mobiles (Proximus) ou via le réseau wifi Voo de mon domicile mais une fois connecté sur mon réseau wifi principal Proximus, je reçois cette erreur.Pourriez-vous
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Hello @Urszula, I see that the situation has been taken care of by my colleagues on Facebook, so I'll leave you with them ;) Nice evening,
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
Hello @miscalencu, I can confirm every statements from your message. We'll need to either make an appointment to change your modem or to send a new modem by mail. Both solutions are free.
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Hello @Nordbo, The breakdown is now finished in your area, your modem should have been online by now. Could you please reboot your modem ?
Internet outage 1380
Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?
Problème
Hi, You can ask the change here on the forum (don't forget to put your costomer number in your profile) or by phone to the 078/50 50 50. There are no fees for the change. Of course, besause you are one old customer you don't deserve the welcome gif
Modify my pack for the new Wahoo?..
Hello, I would like to know how I should https://ometv.onl https://chatroulette.top https://omegle.wtf https://bazoocam.cam change my pack against the wahoo. How much will I have to pay? Will I also be entitled to the welcome gift? thanks alexsunny
Question
Hello @Gilles N Thank you for your kind reply always. In the e-mail which I received from Voo, they sent the new contract by post and they asked me to sign and send it back to Voo. Therefore, I am not sure that the contract was provided by e-ma
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Pour l' IP il faut utiliser le lien de partage ookla , elle est automatiquement masquée... Speedtest by Ookla - The Global Broadband Speed Test ou le lien image :
Réseau VOO défectueux
Bonjour, Je vous écris car je suis désespéré et furieux. Voilà un an et demi que je demande qu'on règle le problème récurant d'internet chez moi et que VOO envoie de façon sporadique des « bras cassés » pour ne jamais
Problème
I would like to disconnect my internet connection and tried calling the Voo customer care was not able to talk to them as they speak only French. I will leave the country by 13th Sept 2023. Let me know how to proceed
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
Retrieving speedtest.net configuration... Testing from VOO (109.89.152.208)... Retrieving speedtest.net server list... Selecting best server based on ping... Hosted by VOO (Liège) [129.64 km]: 4027.463 ms Testing download speed.......................
rodrigue7000
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il y a 7 ans
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code 7973 et connexion à internet très lent ?
bonjour, est ce qui passé les réseaux d'internet quelque chose chez nous ? amicalement rodrigue7973
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